FAQ's

How do I know that a service or individual interpreter will do a good job for me?

‘It’s important to ask about registration with national bodies (especially SASLI), professional indemnity insurance and Disclosure Scotland checks’

There are some useful checks that you can make to satisfy yourself that your interpreter is competent and safe to practice. For example, you can ask about the qualifications held and whether your provider is bound by a code of professional ethics. You can also ask if your interpreter is covered by professional indemnity insurance and if he or she has been through Scotland’s disclosure process for working with children and vulnerable adults if appropriate to your setting. A simple way to doing all four is to find out if the organisation or individual has current registration with the Scottish Association of Sign Language Interpreters (SASLI) or Independent Registration Panel (IRP).

How can I book an interpreter?

Booking an interpreter is easy. Simply contact us using any of the methods listed in our Contact Us section link to contact us. We will need to know the date, start time and duration of the interpreting assignment and of course the location. If you are the British Sign Language user we will sometimes need to contact you again to confirm the booking after we have contacted the service provider.

How much notice of a booking do I need to give?

It is best to give us as much notice as possible as we’re sometimes very busy. We will make every attempt to cover any communication support request we get. We’re always delighted to get more than two weeks notice.

I am a British Sign Language user - Do I need to pay for an interpreter?

In most cases the service provider (e.g. doctor’s surgery, hospital, college, employer etc) has responsibility for making its services accessible and will arrange and pay for communication support.

I am a service provider - How do I pay?

Normally we will send the service provider an invoice.

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